General Terms and Conditions

The sale of products through this site is managed by Sayu Milano Srl, with registered office in Milan, Via Vigevano n. 18, 20144, Fiscal Code and VAT number 09666400966, N. REA MI-2105354, (Headquarters: Tokyo 7-2-5 Roppongi-Minato-Ku, 106 Japan), telephone number +39 0280887172, e-mail address info@tenoha. it, contact details available in the "footer" section and in the "Contact us" section of this site.

1. Object

These General Contract Conditions (GTC) govern the remote sale and, to the extent compatible and not otherwise waived, the non-remote sale, of tickets for national show and/or entertainment events, carried out by TENOHA MILANO (SAYU MILANO SRL) in the name and on behalf of the organizer of the event as well as the contract for the supply of services, necessary and ancillary to the sale of such tickets, provided by TENOHA MILANO (SAYU MILANO SRL)

2. Definitions

The following definitions apply to these GTC, it being understood that the definitions in the plural will apply to the relative term in the singular and vice versa:

TENOHA EXHIBITION: project conceived by TENOHA MILANO (SAYU MILANO SRL) with the aim of promoting Japanese culture through immersive exhibitions and performances set up within its Event Space (located in Via Vigevano 18, 20144, Milan).

TENOHA EXHIBITION application : indicates the applications for mobile devices attributable to TENOHA MILANO which allow the purchase of admission tickets.

Consumer Code : indicates Legislative Decree 6 September 2005, n. 206.

Consumer : means the Customer who is a natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

TENOHA EXHIBITION Service Contract : indicates the contract concluded between TENOHA MILANO and the Customer and which has as its object the provision of TENOHA EXHIBITION Services, governed by these GTC and by the information provided on the Site, before the conclusion of the contract, also pursuant to and for the purposes of articles 49 et seq. of the Consumer Code.

Contract of Sale : indicates the contract which is concluded, as a result of the TENOHA MILANO Services, between the Customer and the Organizer and which has as its object the sale and purchase of the Admission Ticket, governed by these GTC and by the information provided on the Site, before the conclusion of the contract, also, pursuant to and for the purposes of articles 49 et seq. of the Consumer Code.

Customer : indicates the subject who, as a result of the TENOHA EXHIBITION Services, purchases the Admission Ticket from the Organizer, remotely - through the Site, or not remotely at the TENOHA MILANO physical store.

Contract : means the TENOHA EXHIBITION Services Contract and the Sales Contract.

Event : indicates the event, show or representation to which the Holder of the Admission Pass has the right to access.

Festival : indicates the Event in which the performance of several artists in the same context is foreseen.

Place of the Event : indicates the set of buildings and land that make up the venues for a specific Event.

Organizer : indicates the organizer of the Event (TENOHA MILANO), whose identification details are shown on the Event page of the Site as well as on the Cart and Order Summary pages as defined in art. 9.1 of the GTC.

Holder of the Ticket : indicates the person who legitimately holds and in compliance with these General Terms and Conditions of the Contract, an Ticket purchased by the Customer.

Stores TENOHA EXHIBITION: indicates the sales network at TENOHA MILAN.

Website : indicates the website owned and managed by TENOHA MILANO.


Admission Pass : indicates the document, also in digital format, issued by TENOHA EXHIBITION which entitles the Holder of the Admission Pass to access the Venue of the Event.


TENOHA EXHIBITION services : indicates the services provided by TENOHA EXHIBITION in relation to the Contract for the Sale of Admission Tickets, concerning the booking of the Admission Ticket, the delivery or other forms of making the Admission Ticket available to the Customer as well as the additional ancillary services relating to the sale of the Admission Ticket, where requested by the Customer.

3. Scope

3.1 The offer and sale of TENOHA EXHIBITION Tickets and Services on the Website constitute a distance contract governed by Chapter I, Title III (articles 45 and following) of the Consumer Code and by Legislative Decree 9 April 2003, no. 70, containing the regulation of electronic commerce.

3.2 These GTC can be modified at any time. Any changes will be effective from the moment of their publication on the Site in the "Terms and conditions of service" section, present in the footer of each page of the Site. Users are therefore invited to access the Site regularly and consult, before making any purchase, the most up-to-date version of the GTC.

3.3 The applicable GTC are those in force on the date of transmission of the purchase order for an Admission Pass. Before proceeding with the conclusion of the Contract, the user is required to carefully read all the information that TENOHA EXHIBITION provides him on the Site, both before and during the purchase procedure, and to examine and approve these GTC, by selecting the appropriate box made available to the user during the purchase procedure and before the conclusion of the Contract.

3.4 These GTC do not regulate the sale of products and/or services by subjects other than TENOHA EXHIBITION. TENOHA EXHIBITION is not responsible for the supply of services and/or for the sale of products by such subjects. On the websites that can be consulted via these links, TENOHA EXHIBITION does not carry out any checks and/or monitoring. TENOHA EXHIBITION is therefore not responsible for the contents of these sites or for any errors and/or omissions and/or violations of the law by them.

4. Purchases on the Site

4.1 Natural persons are allowed to purchase only on condition that they are over the age of 18.

4.2 TENOHA EXHIBITION reserves the right to refuse or cancel orders that come (i) from a user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated these GTC and/or the conditions and/or terms of the Contract; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to payments by credit card; (iv) by users who have released false, invented, invented, incomplete or otherwise inaccurate identification data and/or in any way not corresponding to the truth or referring to third parties or who have not promptly sent the documents requested by TENOHA EXHIBITION as part of the procedure referred to in Articles 11.1.2 and 11.1.3 below or who have sent you invalid documents; (v) by a user who has violated the prohibition pursuant to art. 5.2 below.

5. Registration on the Site

5.1 Registration on the Site, if any, is free and optional. To register on the Site and create the relevant account, the user must fill out the appropriate form, entering his/her personal data requested, as well as an e-mail address and password, and click on the ''REGISTER NOW'' button. It is absolutely and strictly forbidden for the user to enter, for the purpose of registering on the Site, personal data of third parties, false, invented, made up data and/or, in any way, that does not correspond to the truth.

5.2 Each user can take advantage of only one registration on the Site. It is therefore absolutely and strictly forbidden for the user to create multiple accounts on the Site referring to the same person, natural and/or legal, and/or to companies and/or entities of any kind, also through the use of data corresponding to the truth. In the event of violation of this prohibition, without prejudice to the provisions of art. 4.2 above, TENOHA EXHIBITION reserves the right to close all accounts referable to the same natural and/or legal person and/or to the same company and/or to the same entity. The user also undertakes to hold TENOHA EXHIBITION harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation by the user of the prohibition referred to in this article 5.2.

5.3 Registration (if any) on the Site allows the user to carry out, among other things, the following activities through the private and personal account called " My Account ":

- check the status of the most recent orders and view the archive of all orders placed;

- manage your personal data and modify them at any time;

- change your password;

- manage the subscription to the "Newsletter" service

- use the dedicated services that can be activated from time to time by TENOHA EXHIBITION.

5.4 The registration credentials (email address and password), if provided, allow the user to make purchases on the Site and to carry out, among others, the activities referred to in art. 5.3 above. Therefore, they must be stored with extreme care and attention. Furthermore, they can only be used by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to make sure that no third party has access to them. He also undertakes to immediately inform TENOHA EXHIBITION, by contacting it at the addresses indicated in art. 19 that follows, in the event that you suspect or become aware of an improper use or an undue disclosure of the same.

5.5 During registration on the Site, the user can choose, by selecting the appropriate box, to validate his telephone number using the One Time Password (OTP) validation code sent to him via SMS. On this point, it should be noted that the validation of the telephone number is provided for by Law no. 145 of 20 December 2018, amending the art. 1, paragraph 545 et seq. of Law 232/206 (2017 Budget Law), which requires that the user who purchases admission tickets through online channels on official ticketing websites be identified through OTP validation. Where the user chooses not to validate the telephone number during registration on the Site, he will have to do it during the processing of the first purchase order.

5.6 The user guarantees that the personal data provided to TENOHA EXHIBITION, during the registration procedure on the Site or, at any other time and/or occasion of his relationship with TENOHA EXHIBITION, are complete, truthful and refer to the user himself and undertakes to hold TENOHA EXHIBITION harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the user's violation of the guarantee referred to in this article and/or the violation of the registration rules to the Site and/or on the storage of registration credentials.

6. Information directed to the conclusion of the contract

6.1 In compliance with Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, TENOHA EXHIBITION informs the user that:

1. to conclude the contract for the purchase of an Admission Ticket on the Site, the user must fill in an order form in electronic format and send it to TENOHA EXHIBITION, electronically, following the instructions that will appear from time to time on the Site ;

2. if required, the order form must be sent within the maximum time indicated on the Website;

3. the contract is concluded when the order form reaches the TENOHA EXHIBITION server;

4. before proceeding with the transmission of the order form, the user will be able to identify and correct any data entry errors by following the instructions on the Site in the various phases of the purchase;

5. once the order form has been registered, TENOHA EXHIBITION will send the Customer, to the e-mail address indicated, the order confirmation containing: a summary of the general and particular conditions applicable to the contract, the essential information relating to the Ticket purchased, detailed indication of the price, the means of payment used, the delivery costs and any additional costs, the delivery term as well as information relating to the Customer Service contacts which the user can contact to request assistance and/or or file complaints. The order confirmation e-mail, which contains a link to the GTC, constitutes the confirmation of the contract concluded on a durable medium pursuant to art. 51, paragraph 7, Consumer Code; the Customer acknowledges and acknowledges that, having sent this e-mail, TENOHA EXHIBITION has fulfilled its documentation obligations and that, therefore, the Customer is bound by the Contract and is, in particular, required to pay the Total Amount, regardless of the receipt of the order confirmation e-mail, which depends on third parties and/or factors that are outside the sphere of control of TENOHA EXHIBITION (e.g. e-mail provider used by the user) ;

6. the order form will be archived in the TENOHA EXHIBITION database for the time necessary to execute it and, in any case, in accordance with the law. The user will be able to access the order form and/or the data relating to it through his own personal account (if provided) called " My Account ".

6.2 It could be envisaged that during the purchase phase, the user will have to provide the name and surname of all the ticket holders.

6.3 The languages ​​available to users for the conclusion of the contract are Italian and English. Customer Service is able to communicate with users in the same languages.

7. Availability of admission titles

7.1 With regard to the Admission Tickets that can be purchased through the Site, TENOHA EXHIBITION reports and the user acknowledges and acknowledges that:

a) the package of Admission Tickets that can be purchased through the Website (so-called allotment ) ) is entirely determined by TENOHA MILANO which establishes the number, price and type of Admission Tickets which must be put up for sale on the Website, also establishing whether the number of tickets that can be purchased by users on the Site through the relevant account is unlimited or if there is a maximum number of tickets that can be purchased per account and, if so, indicating this number;

b) the allotment may also undergo top-ups in consideration of the further availability of Admission Tickets;

c) the Organizer, at its discretion, may offer for sale a certain number of Admission Tickets to certain clusters of predetermined users (e.g.: subscribers to the artist's fan club or official website; holders of a specific credit card) on an early date (eg: one day before) or even simultaneously with respect to the opening date of sales to all those who do not belong to this category; the circumstance can be advertised by the Organizer;

d) Tickets cannot be purchased for the category of which, on the page to which the user accesses once the date of the Event has been chosen, the wording “ Not available ” appears;

e) the Admission Tickets corresponding to the category of which, on the page to which the user accesses once the date of the Event has been chosen, does not appear with the wording " Not Available " can be added to the shopping cart, by pressing the button on the calendar page, but purchased only if the condition referred to in letter i) below occurs;

f) a plurality of users may attempt to purchase the same category of Admission Tickets in relation to the same Event (" Same Admission Ticket ") at the same time;

g) pressing the "CheckOut" button on the calendar page generates a request to the TENOHA EXHIBITION server (" Server ");

h) all requests to the Server generated by pressing the "Tickets" button and relating to the Same Admission Ticket are processed in chronological order, based on the time of arrival of the request to the Server;

i) the purchase of the category of Admission Certificates selected by the user can therefore take place only if, when the request generated by pressing this button reaches the Server, there is still availability of the category of Admission Certificates Entry request, taking into account the actions performed by other users whose request relating to the Same Entry Ticket arrived on the Server at a time prior to that of the user;

j) the fact that, within the same allotment, a category of Admissions previously displayed by the user as " Not available " is subsequently displayed by the user as being put in the shopping cart, by pressing the relative button, depends on the actions of the users who have placed the same Admission Ticket in the shopping cart and have not finalized the purchase (e.g.: for voluntary abandonment of the shopping cart or expiry of the maximum time to finalize the purchase, during which the Admission Ticket is reserved for the user who added it to the cart, or the transaction was not successful); in this case, in fact, the system relists the Admission Ticket for which the purchase procedure has not been completed, according to the rules illustrated above.

8. Information on admission tickets

8.1 The categories of Admission Certificates relating to the Event and/or to each date of the Event are described on the page dedicated to the Event calendar.

8.2 TENOHA EXHIBITION, constitutes an exclusive distribution network and holds all the sales decisions relating to the Event.

9. Price of Admission Tickets, Service Fees, Additional Charges, Total Amount

9.1 The Price of the Admission Tickets, set by the Organizer and including any pre-sale fees set and applied by the Organizer itself (" Pre-sale "), is that indicated on the Website in relation to each category of Admission Tickets on the page of each Event(“ Price of Admission Tickets ” or “ Price ”). The user can find out the composition of the Price by clicking on the appropriate link on the page that the user accesses after choosing the date of the Event. The separate indication of the Price and the Presale is also present on the page that the user sees immediately after pressing the "Tickets" button (" Cart ") and in the order confirmation e-mail. The Price of the Admission Tickets does not include the Service Fees and any Additional Charges, better defined in articles 9.3 and 9.4 below, which are, however, specifically indicated during the purchase process and, in particular, in the order summary that the user views before proceeding to conclude the Contract (" Order Summary "), together with to the total amount that the user is required to pay in relation to a specific order and which is made up of the Price of the Admission Tickets plus the Service Fees plus any Additional Charges (“ Total Amount ”).

9.2 The Organizer reserves the right to modify the Price of the Admission Tickets at any time, it being understood that in the event of a purchase through the Site, the price that will be charged to the user will be that indicated on the Site on the page of each Event and in the Summary of the Order and that any changes (neither increase nor decrease) subsequent to the transmission of the order will not be taken into account. In particular, any lower price which, after the purchase by the Customer, is applied by the Organizer to Admission Tickets of the same type or with regard to Events to be held on a particular date, will not entitle the Customer to a refund of the difference .

9.3 TENOHA EXHIBITION may apply, on each sale transaction and as remuneration for the TENOHA EXHIBITION Services, service commissions according to the agreements with the Organizers and, in any case, at its discretion (" Service Commissions "). The Service Fees due in relation to each Admission Ticket and/or each order are specifically indicated during the purchase process and, in particular, in the Shopping Cart and in the Order Summary, together with the Total Amount. In case of conclusion of the Contract, they are also indicated in the order confirmation e-mail.

9.4 Depending on the choices made by the user, the following may be added to the Price of the Admission Tickets and the Service Fees: (i) the cost of home delivery of the Admission Tickets and/or home printing of the same; and/or (ii) gift wrapping charges; and/or (iii) any insurance coverage premium (“ Additional Charges ”). The amount of each of the Additional Charges, if applicable, is specifically indicated to the user in the Shopping Cart and in the Order Summary, together with the Total Amount. In the case of conclusion of the Contract, it is also indicated in the order confirmation e-mail.

9.5 The Price, the Presale, the Service Fees and the Additional Charges are expressed in Euros and must be considered inclusive of VAT.

10. Purchase Orders

10.1 The Contract is resolutely conditional on non-payment of the Total Amount. In the event that such payment does not take place, the contract will therefore be considered terminated by right. The user will be immediately notified of this resolution and of the consequent cancellation of the order immediately after the transmission of the order, via the Site.

10.2 Ownership of the Admission Tickets will be transferred to the user upon conclusion of the Contract. In the case of home delivery and/or collection at the Venue of the Event, the risk of loss or damage to the Admission Tickets, for reasons not attributable to TENOHA EXHIBITION, will be transferred to the user when the user or a third party designated and different from the carrier, materially comes into possession of the Entry Tickets.

10.3 In order to send an order relating to an Admission Ticket via the Site, the user must carefully read these GTC which are considered approved with the execution of the purchase.

11. Methods of payment

The payment of the Admission Tickets purchased through the Site can be made using the payment methods indicated in the following paragraphs and/or any additional ones indicated on the Site itself. TENOHA EXHIBITION reserves the right to apply, for security reasons, limitations and exclusions to the payment instruments that can be used by the Customer for the payment of the Tickets. The payment instruments not available in relation to a specific order and/or a specific Admission Pass will not be viewable and/or selectable by the user during the purchase process. In the event of termination of the Contract of Sale and in any other case of reimbursement, for any reason, the reimbursement amount will be credited to the same means of payment used by the Customer for the initial transaction; in the event that this is not possible, the refund will be made by bank transfer. TENOHA EXHIBITION will ask the Customer for the bank details necessary to make the refund.

11.1 Payment by credit card

11.1.1 Payment for Admission Tickets purchased on the Site can be made by credit cards of the VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS, JCB, DINERS, DISCOVER and POSTEPAY circuits. The credit cards accepted are indicated in the final part of the home page of the Site and in the "Payment" phase of the purchase procedure. The Total Amount due by the user to TENOHA EXHIBITION is charged at the time the order is sent.

11.1.2 In order to guarantee the security of payments made on the Site and to protect against any fraudulent use of credit card data, the 3D-Secure procedure introduced by European directive 2366/2015 (SPD2) is applied. More specifically, the 3D-Secure procedure requires that browser data, credit card data, address data (billing address, e-mail address), as well as the transaction amount and currency, are transferred to the credit card issuer. This institute processes the data received to determine the risk of fraud of the transaction, taking into consideration the amount and the result of the calculation. Possibly, depending on what has emerged, the credit institution may ask the credit card holder to authenticate the payment transaction, for example via a transaction authentication number or via the App.

11.1.3 Also, in order to guarantee the security of payments made on the Site and to prevent any fraud, TENOHA EXHIBITION reserves the right to ask the user, by e-mail, to send, by the same means, a front/facing copy back of your identity card and if the holder of the order is different from the holder of the card, of the identity card of the latter. The document must be valid. The deadline within which the document must reach TENOHA EXHIBITION will be specified in the request e-mail. This term will not, in any case, exceed 5 working days from receipt of the request by the user. Pending the requested document, the order will be suspended. The user is required to send the requested documents within the indicated term.

11.1.4 In the event that TENOHA EXHIBITION does not receive these documents within the term specified in the request e-mail or if it receives expired or invalid documents, the contract will be considered automatically terminated pursuant to and for the purposes of art. 1456 cc, and the order consequently cancelled, without prejudice to TENOHA EXHIBITION's right to compensation for any damage it may incur due to non-compliant behavior by the user. The termination of the contract, of which the user will be notified by e-mail, no later than 5 working days from the deadline for sending the documents requested by TENOHA EXHIBITION, will result in the cancellation of the order with consequent refund of the Total amount, if paid, by crediting back to the same means of payment used. In the event of timely receipt by TENOHA EXHIBITION of the valid required documentation, the delivery terms applicable to the order will start from the date of receipt of such documentation.

11.1.5 TENOHA EXHIBITION uses a secure payment service which involves the use of the SSL security protocol. Confidential credit card data (card number, expiration date, security code) are encrypted and thus transmitted to the payment manager. TENOHA EXHIBITION therefore never has access and does not store the data of the credit card used by the user for the payment of the Admission Tickets, except in the case, limited to the data relating to the cardholder, pursuant to articles 11.1.3 and 11.1.4 above.

12. Methods of collection and delivery of Admission Tickets

The delivery of the Admission Tickets purchased on the Site can only be made using a digital ticket to be downloaded on your smartphone (" E-ticket ") in PDF format or to be inserted in your Apple Wallet. Each ticket is identified by a QR code which will be scanned at the TENOHA MILANO physical store before being able to access the Event.


13. Exclusion of the right of withdrawal from the Contract

13.1 TENOHA EXHIBITION informs the Customer that, since the Contract relates to the provision of services relating to leisure time that the Organizer undertakes to provide on a specific date, the Contract, pursuant to art. 59, I paragraph, lett. n) of the Consumer Code, may decide not to apply the right of withdrawal provided for by art. 52 of the Consumer Code. The Client will therefore not be able to exercise this right in relation to the purchase of Admission Tickets.

14. Discrepancies between the Admission Tickets received and those purchased

14.1 Without prejudice to the provisions of the preceding articles, in all cases of non-conformity of the Admission Tickets with respect to those purchased, the Customer may contact TENOHA EXHIBITION at the addresses indicated in art. 19 which follows. TENOHA EXHIBITION will respond to the request at the latest within 15 working days of receipt of the same and, in any case, in time to allow the Customer to participate in the Event.

15. Tickets and Events

15.1 All Holders of Admission Tickets must be in possession of a valid Admission Ticket to access the Venue of the Event. The provisions of these GTC and all other provisions applicable to the Customer as well as the provisions applicable to the Event apply to them.

15.2 The Admission Ticket constitutes an access ticket exclusively for the Event for which it was issued, on the day and at the time indicated therein. The Organizer has the right to refuse access to the Venue of the Event due to irregularities in the Ticket and to carry out checks on the person for security reasons. In the event that the Admission Ticket has been stolen, duplicated or obtained in conflict with these GTC and/or the law, the Holder of the Admission Ticket may not be authorized by the Organizer to access the Venue of the Event or he may be forced to abandon it.

15.3 TENOHA EXHIBITION may at any time cancel, for technical and/or organizational reasons other than those referred to in art. 16 below and, therefore, in the context of an Event that has not been cancelled, an Admission Pass already issued or a purchase order relating to an Admission Pass already issued. In this case, the Customer will be entitled to a refund of the Total Amount paid, including the Presale, the Service Fees and the Additional Charges, but excluding the Home Delivery costs, if the shipment of the Ticket has already taken place at the time of the cancellation of the order and/or the Admission Pass.

16. Postponed or canceled event

16.1 TENOHA EXHIBITION reserves the right to cancel, suspend or postpone the Event at any time. In the event of postponement or cancellation of the Event, TENOHA EXHIBITION will inform the Customer of the initiatives taken in relation to the refund or replacement of the Admission Tickets relating to the postponed or canceled Event.

16.2 Without prejudice to the provisions of point 16.1 above, in the event of cancellation or postponement of the Event by the Organiser, in no case may the Customer ask TENOHA EXHIBITION for a refund of the Service Fees as these amounts are remunerative for the already completed supply by TENOHA EXHIBITION of the TENOHA EXHIBITION Services and independent of the subsequent supply by the Organizer of the service relating to the Event.

16.3 In case of cancellation of the Event, TENOHA EXHIBITION will refund the Customer.

16.4 TENOHA EXHIBITION will provide on its online channels the information relating to the procedure aimed at formulating the refund request; it will dictate the only way of presenting the request. In order for the request to be accepted and the refund to be paid, the indicated procedure, which will consist of the presentation of the request on a specific online platform, must be performed correctly by the consumers within the timescales identified by the Organizer.

16.5 There are no refunds of Non-Digital Admission Tickets as they are not foreseen.

16.6 The refund will be made by crediting the credit card or other payment method used by the Customer during the purchase. The refund is made net of the Service Fees.

16.7 Tickets relating to canceled Events cannot be exchanged for tickets relating to other Events.

16.8 Where the Event consists of a Festival, the listing on the TENOHA EXHIBITION website of the names of the participating artists must in any case be considered made as an indication, and therefore where one or more artists expected as participants does not participate in the Event or is replaced, such non-participation or substitution shall in no case be considered as cancellation of the Event, unless the same Event is canceled by the Organizer as a whole.

17. Limitations of liability and rights of TENOHA EXHIBITION

17.1 Except in the case of willful misconduct or gross negligence, TENOHA EXHIBITION cannot be held liable for expenses and damages, direct or indirect, of any nature, suffered by the Client in relation to the sale of Admission Tickets.

17.2 TENOHA EXHIBITION reserves the right to withdraw, modify, suspend or interrupt any function or service rendered by it in relation to the sale of Admission Tickets, where this is made necessary or appropriate for technical and/or organizational reasons, without prejudice to the fulfillment of the Contract possibly already concluded.

18. Bans

18.1 Admission tickets cannot be resold for consideration in the context of the professional performance of a commercial activity even if not organized in the form of a company without the express consent of the Organizer and in any case in the event that the Organizer specifically forbids the transfer of ownership based on the principles of nominativity.

18.2 Furthermore, the Admission Tickets cannot constitute the prize of prize events, falling or not falling within the scope of application of Presidential Decree 430/2001 nor of other rewarding or promotional initiatives (such as, by way of example, competitions or lotteries) , except in the case of prior written authorization issued by the Organizer. The Customer declares that he will not use the Admission Tickets in violation of this provision and undertakes to indemnify and hold harmless from any damage that may derive from the violation of this guarantee.

19. Assistance and Complaints

19.1 It is possible to request information, send communications or submit complaints by contacting the TENOHA EXHIBITION customer service:

- through the site, by accessing the following section: TBC

- or to the addresses indicated, as well as in the art. 2 of these GCS, in the "About Us", "Contacts" and "Customer Service" sections of the Website.

19.2 TENOHA EXHIBITION will respond to complaints by e-mail and/or telephone within the terms of art. 14 above.

20. Applicable Law and Jurisdiction

20.1 The Contract is subject to Italian law. Without prejudice to the application to Consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence.

20.2 We remind you that in the case of a Consumer user, for any dispute relating to the application, execution and interpretation of these GTC or the Contract, the court of the place in which the user resides or has elected domicile is competent.

21. Alternative dispute resolution (cd Alternative Dispute Resolution/On Line Dispute Resolution) and Netcomm Joint Conciliation

21.1 Pursuant to art. 141-sexies, paragraph III, Consumer Code, TENOHA EXHIBITION informs the Consumer user that, in the event that he has presented a complaint to TENOHA EXHIBITION, following which, however, it has not been possible to resolve the dispute that has arisen, TENOHA EXHIBITION will provide him with information on the Alternative Dispute Resolution body or bodies for the out-of-court settlement of disputes relating to obligations deriving from a contract concluded on the basis of these GTC (so-called ADR bodies, as indicated in articles 141 -bis and following of the Consumer Code), specifying whether or not it intends to make use of these bodies to resolve the dispute itself.

21.2 TENOHA EXHIBITION also informs the Consumer user that a European platform has been set up for the online resolution of consumer disputes (so-called ODR platform). The ODR platform can be accessed at the following address http://ec.europa.eu/consumers/odr/ . Through the ODR platform, the Consumer will be able to consult the list of ADR bodies, find the link to the site of each of them and start an online resolution procedure for the dispute in which he is involved.

21.3 TENOHA EXHIBITION finally informs the Consumer user that, if he has presented a complaint to TENOHA EXHIBITION, but has not been satisfied with the outcome of the same or has not received a reply within the term set out in art. 19.2 above or, in any case, within 30 days, can start the joint conciliation procedure established by the Netcomm Consortium and by the Consumer Associations, to which it adheres. The user can find more information on this procedure as well as the link to the relative regulation at the address http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/Conciliazione-Paritetica.kl . The Consumer user can submit the application for participation in the Netcomm joint conciliation exclusively by fax, to the number 02/87181126 or, by e-mail, to the address conciliazione@consorzionetcomm.it.

21.4 The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these GTC, the European procedure established for small claims , by Regulation (EC) n. 861/2007 of the Council of 11 July 2007. The text of the regulation is available on the website www.eur-lex.europa.eu

21.5 In any case, the rights of Consumer users to appeal to the ordinary judge competent for the dispute deriving from these GTC or from the Contract are reserved, whatever the outcome of the out-of-court settlement procedure as well as the possibility, where the conditions are met, of promote an out-of-court settlement of disputes relating to consumer relations by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code.

22. Provisions relating to the period of epidemiological emergency from Covid-19

22.1 During the validity of the epidemiological emergency from Covid-19, TENOHA EXHIBITION adjusts its purchasing processes, access to event venues and reimbursement, which therefore could be subject to limitations and constraints, following both the current pro tempore regulatory dynamics adopted by the Government/Legislator to deal with it, and the decisions taken by the Organizers on the basis of it. TENOHA EXHIBITION informs consumers of these continuous adjustments through information published on the Site in the appropriate sections, as well as on the sales page of the single event involved from time to time.

22.2 Where a scheduled event should not be held due to the regulatory provisions adopted by the Government/Legislator to deal with the epidemiological emergency from Covid-19, the Organizer of the same, pursuant to art. 88 of the Law Decree n. 18 of 17 March 2020 ('Cura Italia Decree'), as subsequently amended, may choose, depending on the case, to reimburse the Admission Tickets purchased for the event not held by means of a voucher, autonomously providing for the reimbursement operations or for the through sales channels.